What to do in case of an incident?

Accident – Collision – Burglary – Theft – Fire

In the event of an incident which may give rise to a claim please act as if you were uninsured. At the earliest safe opportunity please report the incident to us so that we may provide you with appropriate advice. If you wish to speak to us, please call our Emergency Helpline number. The check list below is not exhaustive but please follow it as best you can in the circumstances:

  • Do what you can to minimise the damage.
  • Notify us as soon as possible, providing a contact phone/fax number and email address.
  • Take photographs and notes of any damage or material evidence and send them to us.
  • In cases of theft, vandalism, explosion or fire, notify the Police as well as ourselves – and you must get a Police Incident number.
  • Don’t agree on any fixed costs for salvage. Please use the Lloyds Open Form which offers you and the insurers some legal protection against unscrupulous contractors.
  • In cases of collision, provide us with the name and address of the other party and their insurers.
  • Collect all invoices and forward them to us as soon as possible to achieve a prompt settlement.

Pantaenius has a reputation for settling claims fairly and quickly which we are proud of, so please help us to help you and safeguard your investment.

During normal working hours (Monday to Friday between 9 am and 5 pm) you may contact our claims team directly on +61-(02)-9936 1670 or write an email to info@pantaenius.com.au.