Important information

Company information:

Pantaenius Australia Pty Ltd
Insurance Agency
AFS Licence No. 410502
ABN 95 148 013 085
Shop 6 / 83 Parriwi Rd,
The Spit, Mosman
Sydney, NSW 2088
Australia

Tel. +61 2 99361670
info@pantaenius.com.au

Martin Baum, James MacPhail
Managing Directors Pantaenius Australia

Business description:

Pantaenius Australia Pty Ltd (AFS Licence No.410502) is an insurance broking business and agency specialising in Sail & Motor Yacht Insurance. We hold an Australian Financial Service Licence to issue on advice on general insurance products.

Financial services information

Pantaenius Australia Pty Ltd holds an Australian Financial Services Licence (No:410502) authorizing us to carry on a financial services business and provide financial product advice about and deal in general insurance products for retail and wholesale clients.

Our authorisation allows us to provide you with advice on your needs and arrange your insurance for you.  We are remunerated for the services that we provide to you. 

Further information about our financial services authorisation, the services we provide and our remuneration is included in our Financial Services Guide.


Dispute Resolution

Making a Complaint to Us

It is the aim of Pantaenius to provide the best customer service, but if you have the complaint about any service or insurance product Pantaenius has provided or a dispute about this insurance, your complaint should be address to Pantaenius in the first instance and Pantaenius will refer the matter to a nominated executive of the lead Insurer of your Policy.

Your complaint should be in writing and should include:

  • Your name and surname;
  • Your Policy number;
  • The affected Policy, if applicable;
  • The date and time that the issue arose; and
  • A description of the issue.

Making a Complaint to FOS

If the complaint is not resolved satisfactorily by Pantaenius you may have the right to ask the Financial Ombudsman Service Limited (FOS) (or alternative authority) to review your complaint.

If you are unable to resolve your matter with Pantaenius and 45 days have elapsed since you made your complaint to Pantaenius, you may refer your matter to our external dispute resolution provider FOS.

Pantaenius is a member of FOS (http://fos.org.au) (member no.25567).  The service provided by the FOS is free of charge.  You are not required to obtain legal or other advice when lodging a dispute with FOS but if you decide to do so then you may be expected to assume any costs involved.

Your right to commence legal proceedings against the Insurer is not affected by this process. 

Legal and Financial Services Disclosure

Pantaenius Australia Pty ltd. ABN 95 148 013 085 AFS Licence No. 410520 ('Pantaenius', 'We, Us'') is authorised to provide financial product advice about and deal in general insurance products. The Insurer(s) of the Sail & Motor Yacht Insurance Policy is a panel of insurers made up of APRA regulated insurers. Pantaenius acts at all times on behalf of the Insurer(s) and not as your agent and any information given to Pantaenius is deemed to have been given to the Insurer. Any recommendations we make about the insurance is general advice only and does not take account of your particular needs and circumstances. You should consider the relevant Product Disclosure Statement before making any decisions regarding the insurance policies we offer. Information about remuneration (including commission) that we earn for the services we provide is included in our Financial Services Guide

Bank details:
Pantaenius Australia Pty Ltd
Account Number: 10228182
BSB: 062236
Swift Code: CTBAAU2S

“Pantaenius Australia Pty Ltd is a code subscriber of the General Insurance Code Of Practice”. 

FOS & Lloyds Compliance requirements in Australia.

http://www.codeofpractice.com.au